Frequently Asked Questions
Everything you need to know about EasiBucks, our products, and how we help workers in Eswatini.
How much can I borrow?
EasiLoan Advance offers E 100 to E 5,000 depending on your verified income. EasiWage allows access to up to 50% of your earned but unpaid salary. The exact amount you qualify for is determined instantly after employer verification.
What is the interest rate?
We charge a flat 15% interest on EasiLoan Advance. No compound interest, no hidden fees, no penalty for early repayment. EasiWage has a small access fee of 2.5% per withdrawal. All costs are shown transparently before you confirm.
How long do I have to repay?
EasiLoan Advance has a standard 30-day tenor. Easication education loans offer up to 12-month repayment plans. You can repay early anytime without penalties. Repayment is automatically deducted from your next salary via employer payroll deduction.
Is my data safe?
Absolutely. We are PCI DSS compliant, FSRA licensed, and use bank-grade 256-bit encryption for all data transmission and storage. Your personal and financial data is never sold to third parties. We undergo regular security audits and penetration testing.
Can I use EasiBucks without a smartphone?
Yes! Our full USSD service works on any mobile phone. Dial *XXX# to access your account, request advances, check balances, and make repayments — no internet or smartphone required. You can also visit any of our partner agents nationwide.
What happens if I can't repay on time?
We understand that life happens. If you anticipate difficulty repaying, contact us immediately via WhatsApp or call +268 744 3377. We offer structured repayment plans and financial counselling. Late fees are capped at regulatory limits, and we never use abusive collection practices.
Which employers are partnered with EasiBucks?
We partner with employers across all sectors in Eswatini — manufacturing, retail, hospitality, agriculture, government, and NGOs. If your employer is not yet partnered, you can invite them through the app, and we'll onboard them at no cost.
How does EasiSave work?
Every EasiLoan advance automatically saves 5% of the principal into your EasiSave account. Your employer can match your savings 1:1 up to E 3,000. EasiSave earns competitive interest and can be withdrawn anytime for emergencies or goals.
Still have questions?
Our support team is available Monday to Friday, 8am to 5pm SAST. Reach out anytime.
Contact Support